Evidence of Public Service Motivation and Job Satisfaction of Public Sector Employees in China

Chunkui Zhu, Chen Wu, Min Yan

Abstract


The main purpose of this paper is to investigate how generalizable the public service motivation (PSM) is to China and examine the instrumentality through which individual PSM may affect work attitudes in an administrative or public organization. Using the data from the questionnaire among the Provincial Governments in China, the structure of PSM and the effects of PSM on job satisfaction (JS) is explored. The survey is coverage of provincial government departments’ employees in China, and a total of 1027 effective samples were collected. A variety of research methods are used, such as descriptive statistics analysis, exploratory factor analysis, correlation analysis, and regression analysis and so on. These studies not only explore and examine the constitution and adaptability of PSM, but also produce interesting results that relate to the history and institutional background of Chinese administrative or public organizations.

Full Text:

PDF HTML

References


Alonso, P. & Lewis, G.B. (2001). Public Service Motivation and Job Performance: Evidence from the Federal Sector, American Review of Public Administration, 31(4): 363–80.

Bartel. (1981). Race Differences in Job Satisfaction: A Reappraisal. The Journal of Human Resources 16(2): 294-303.

Behn, R.D. (1995). The big question of public management. Public Administration Review, 55(4):313-324.

Brewer, G.A., Selden, S.C. (1998). Whistle Blowers in the Federal Civil Service: New Evidence of the Public Service Ethic. Journal of Public Administration Research and Theory, 8(3):413-440.

Bright, L. (2007). Does person-organization fit mediate the relationship between public service motivation and the job performance of public employees?. Review of Public Personnel Administration. 27:361-379.

Bright, L. (2008). Does Public Service Motivation Really Make a Difference on the Job Satisfaction and Turnover Intentions of Public Employees? The American Review of Public Administration, 38:149.

Buchanan, B. (1975). Red Tape and the Service Ethic. Administration and Society, 6(4):423-44.

Clark. (1997). Job satisfaction and gender: Why are women so happy at work? Labor Economics 4(4):341-372.

Frederickson, H.G., Hart, D.K. (1985). The Public Service and the Patriotism of Benevolence. Public Administration Review. 45:547-53.

Herzberg, F., Mausner, B., Peterson, R.O. & Capwell, D.F. (1957). Job attitudes: Review of Research and opinion. PA:Psychological Service of Pittsburgh.

Kim, S. (2004). Individual-level Factors and Organizational Performance in Government Organizations. Journal of Public Administration Research and Theory, 15:245-261.

Knoke, D. & Wright-Isak, C. (1982). Individual Motives and Organizational Incentive Systems. Research in the Sociology of Organizations. 1:209-54.

Locke, E.A. (1976). The Nature and Cause of Job Satisfaction. Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally.

Liu B.C. (2009). Evidence of public service motivation of social workers in China, International Review of Administrative Sciences, 75(2):349–366.

Liu, B.C., Tang, N. &Zhu, X.M. (2008). Public Service Motivation and Job Satisfaction in China: An Investigation of Generalisability and Instrumentality, International Journal of Manpower, 29(8):684-99.

Li,X.H. (2010). Public service motivation—An Empirical Analysis on public service motivation of MPA graduate student. Beijing: China Social Sciences Press.

Leisink, P. , &Steijn, B. (2009). Public service motivation and job performance of public sector employees in the Netherlands. International Review of Administrative Sciences. 75:35.

Moynihan, D.P., & Pandey, S.K. (2005). Testing a Model of Public Sector Performance: How does Management Matter?.Journal of Public Administration Research and Theory. 15(3):421–39.

Naff, K.C. & Crum, J. (1999). Working for America: Does Public Service Motivation Make a Difference?, Review of Public Personnel Administration,19 (4): 5-16.

Pandey, S.K., Wright, B.E., &Moynihan, D.P. (2008). Public service motivation and interpersonal citizenship behavior: Testing a preliminary model. International Public Management Journal, 11(1):89-108.

Perry, J.L., & Wise, L.R. (1990). The Motivational Bases of Public Service. Public Administration Review, 50:367-373.

Perry, J.L. (1996). Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity. Journal of Public Administration Research and Theory, 6(1):5-22.

Rainey, H.G. (1982). Reward Preferences Among Public and Private Managers: In Search of the Service Ethic. American Review of Public Administration, 16(4):288-302.

Rainey, H.G. (1997). Understanding and Managing Public Organizations. Jossey-Bass Publishers.

Ritz, A. (2009). Public service motivation and organizational performance in Swiss federal government. International Review of Administrative Sciences,75:53.

Scarpello & Campbell. (1983). Job Satisfaction: Are all the parts there?. Personnel Psychology. 36(3): 577-600.

Spector, P.E. (1997). Job satisfaction: Application,assessment,causes,and consequences. Thousand Oaks, CA:Sage.

Su, X.H. & Bozeman, B. (2009). Do Expectations Meet Aspirations? The Relation of Public Managers’ Job Choice Motives to Job Satisfaction. International Review of Public Administration. 14(1):1-8

Taylor, J. (2007). The impact of public service motives on work outcomes in Australia: a comparative multi-dimensional analysis. Public Administration. 85(4):931-59.

Vandenabeele, W., Scheepers, S. & Hondeghem, A. (2006). Public Service Motivation in an International Comparative Perspective: The UK and Germany. Public Policy and Administration. 21:13.

Vandenabeele, W. (2009). The mediating effect of job satisfaction and organizational commitment on self-reported performance: more robust evidence of the PSM—performance relationship. International Review of Administrative Sciences. 75: 11

Wanous, J.P., Reichers, A.E. & Hudy, M.J. (1997). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology. 82(2): 247-252.

Wright, B.E., & Grant, A.M. (2010). Unanswered Questions about Public Service Motivation: Designing Research. Public Administration Review. 70.5.

Wright, B.E., &Pandey, S.K. (2008). Public Service Motivation and the Assumption of Person–Organization Fit Testing the Mediating Effect of Value Congruence. Administration & Society. 40 (5):502-521.

Wu, S.H. (2010). Relationships among civil servants’ job satisfaction, organizational commitment and public service motivation. Human Resource Development of China,9.

Young J.C. (2001). A study of public service motivation: the Korean experience. Doctor of philosophy. University of Idaho.

Ye, X.B., Lai, G.M. (2011). Public Service Motivation: Measurement, Comparation and Influence—Based on the Analysis of the Questionnaire Survey on Samples from Fujian Province. Chinese Public Administration, 8.

Zeitz, G. (1990). Age and work satisfaction in a government agency: A situational perspective. Human Relations,43(5).

Zhu, C.K., Wu, C., Zhu, G.N. (2011). A Review of Literature on Public Service Motivation. Public Administration Review, 5.


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

(c) Washington Institute of China Studies

We encourage you to visit CEOpedia - The Management Online